Information Technology (IT) Support covers a range of customer services to assist customers in making cost effective and correct choices when using a product. Information Technology (IT) Support includes assistance in planning, installation, training, troubleshooting and maintenance of a product. Customer support is considered one of the main data channels for customer satisfaction and serves as a way to increase customer retention.
At PureIoT, we specialize in the strategic maintenance and support of Information Technology (IT) networks. We offer you a full range of Information Technology (IT) services and support specifically designed to offer you the highest levels of reliability and optimal business performance. Our goal is to take your worry out of Information Technology (IT) so that you business can function to its best potential!
Traditional Information Technology (IT) Support is based on a pay-as-you-go model and although this is great for many small businesses that do not rely heavily on technology, this may not be the best model if you require an on-going Information Technology (IT) service. With the Managed Services Provider (MSP) model, PureIoT delivers all Information Technology (IT) Support & Advisory services at a fixed cost per month, meaning that the buck stops here.
With this model, we will ensure that issues are resolved in the shortest time possible, making us truly accountable for the cost. In the Managed Services Provider (MSP) model, PureIoT becomes your permanent Information Technology (IT) department, enabling you to manage your business and PureIoT to manage the day-to-day Information Technology (IT).
With world-class real-time network and infrastructure monitoring, remote management and help desk technology, PureIoT is able to provide your business with a proactive and holistic support function. This enables us to provide you with regular reporting on the total Information Technology (IT) environment and allows us to align your business with current technology trends.