Onsite Tech Support for Server, Workstation, Security, Network and Peripheral Devices. On premises is the software and technology that is located within the physical confines of an enterprise – often in the company’s data center – as opposed to running remotely on hosted servers or in the cloud.
By installing and running software on hardware located within the premises of the company, internet technology (IT) staff has physical access to the data and can directly control the configuration, management and security of the computing infrastructure and data.
Onsite Tech Support refers to a plethora of services by which companies provide assistance to users of technology and products such as mobile phones, televisions, computers and software products as well as other electronic or mechanical goods. Tech support addresses specific problems with a product or service rather than the provision of training, customizing or other support services.
Tech support can be delivered over email, live support software or a tool where users can log a call or an incident. A peripheral device is used to put information into and get information out of the computer. There are three different types of peripherals: input devices, output devices and input/output devices that perform both functions. A peripheral device is generally defined as an auxiliary device such as a computer mouse or keyboard that connects to and works with the computer in some way.